ANSWERS TO YOUR QUESTIONS

Why should I make an appointment to pick up my order at the Blainville distribution center?
Quite simply, to save you time! By making an appointment to pick up your order, you can be sure that it will be ready when you arrive. Our team can quickly bring all your items to you, saving you time to get on with your work.

Can I make an appointment to pick up my order at any Bath Depot store?

No, you can only make an appointment to pick up your order at our Blainville distribution center. If you have selected pick-up at one of our locations, you will be notified when your order is ready for pick-up.

How do I make an appointment for my pick-up?

You'll find all the details you need to schedule your pickup right here.

I have an appointment. How do I pick up my order?

It's very simple! Just show up at our distribution center at 1200 Michèle-Bohec boul. in Blainville a few minutes before your scheduled appointment. Follow the signs to Zone B. Park your vehicle in the parking space allocated to you. You'll find the information in your appointment confirmation e-mail. For full details, it's here.

Where can I find my order number?

For an online order, you will find the information on the confirmation page after completing your order or in your confirmation e-mail that will be sent to you. For in-store transactions, your order number is at the top of the invoice, beginning with CO.

Can I arrive before my appointment time?

No, it is not possible to arrive before your scheduled appointment time. We ask you to respect your scheduled appointment time so that we can offer you the best and fastest service. You always have the option of changing your appointment time via the link in the appointment email if the time you have chosen is no longer convenient according to remaining availability.

The time slot I want is not available. What do I do?

If the time slot you have requested is not available, unfortunately all the available slots have already been taken by other customers. You must therefore select another time slot to pick up your order.