Orders in Canada (outside Quebec and Ontario) cannot be shipped to a store for free delivery. 

Smaller packages
Your order will be shipped by FedEx. Delivery time is approximately 7 business days and tracking numbers will be provided for all orders.

Bigger items
-Bathtubs
-Large 48” pre-assembled vanities
-Showers
-Complete bathroom sets
-Most toilets

All orders with oversized items will be shipped by our freight partners with an expected delivery time of 7 to 28 days. Our freight partner will contact you when your order is in the area to schedule a specific delivery date and time.

Returns & Exchanges: All returns and exchange requests must be made by contacting by phone or email

Philip Balayan 
E-Commerce Manager
450.433.4449 ext. 413
phil.balayan@baindepot.com

-The merchandise must be unused, uninstalled and returned in its original condition and packaging (unopened)
-A restocking fee of 30% of the merchandise’s retail price will be deducted from the reimbursement for any damaged open box
-A return order number and instructions will be supplied be our E-Commerce Manager
-The customer is responsible for all shipping costs to our distribution center in Blainville, Quebec