Are your stores open?
Yes! All of our stores are now open to the public! Our opening hours have changed, so please make sure to check your local store's hours through our store locator in order to plan your visit. Safety measures are in place at all locations and there might be a slight waiting time before you can enter since we limit the number of customers allowed at a time in our stores to minimize risks.
Do I need an appointment to shop in your store?
No, you do not need an appointment. Just make sure to validate your desired store's opening hours before heading to the store.
Can I place an order?
Sure! You can place an order online or in any of our stores. Orders are shipped from our warehouse from Monday to Friday.
Are in-store pickups available?
Contact-free curbside pickups are offered at all of our locations. Take note all pickups are by appointment only. As we limit physical contacts to maintain social distancing, you will need to be able to load your items in your vehicle without our usual help, so please make sure you plan accordingly.
What's a contact-free pickup?
We have opened a few of our stores for pickups only so we can allow our clients to go pickup their orders contact-free. Once your order is placed, we will get in touch with you to schedule a pickup date and time. You will then need to follow the special instructions on the front door once you get there. A member of our team will take your order outside and you will then be able to pick it up. There will be no contact with our staff, meaning they won't be able to help you put the items in your vehicle; please plan accordingly.
What are the delays for pickups?
Once your order is processed and your items received in store, a store representative will contact you within 2 to 7 days to schedule a specific date and time to pick up your order.
I had previously left a deposit on my order in store. How can I pay the remaining balance?
Please contact the store where you had initially left the deposit on your order and they will be able to assist you. Our customer service department can also send you a PayPal link so you can pay your balance.
My order was ready for pickup before your stores closed. How can I get my items?
Please call the store directly, they will be able to schedule a pickup for you to safely pickup your items.
Has your returns and exchanges policy changed?
We have indeed adapted our returns and exchanges policy. All items purchased after March 16th can be returned in store for a refund until June 1st, 2020 (7 days after store reopening), and until June 30th, 2020 (30 days after store reopening) if you wish to make an exchange or get a credit note.
I need an item as soon as possible. Is there a way I can pick it up myself?
The fastest way to get your items is to pick them up directly at our warehouse in Blainville (QC). You can place your order online and select DISTRIBUTION CENTER as a store for pickup.
I need to exchange a product. How should I proceed?
Please contact the store where you placed the order so they can assist you. If you had ordered online, please send us an email at [email protected] so we can assist you.
I just placed an order online. What are the delivery delays?
All online orders are treated and shipped out within 3 business days, if all items are in stock at our distribution center. At this moment, we cannot guarantee an exact delivery date, since our transporters are currently getting a higher volume of requests for shipments.