Return and exchange
When was Bath Depot founded?
Bath Depot made its way through Quebec and Ontario in 2008. The founders, brothers Marc, François, Guy, and Gilles Nadeau, started in the plumbing retail industry 20 years ago and realized that there was an unexploited niche in the field between big-box retailers and higher-end companies.
Do you have a catalog?
Our website is the catalog and is very complete. You will find all of our selection and much more information.
Is the store policy the same online?
Indeed, it is. Whether you’re in-store or in the comfort of your home, the policy is the same.
Do you offer competitive prices?
We do. Since we deal with the manufacturer directly, there is no third party to pay, thus explaining our low prices.
Do you have gift cards?
We do. It is possible to purchase Bath Depot gift cards at any of our locations.
What are your opening hours?
Go to our “Find a Store” section to see the closest store's details.
May I pick up an order at the warehouse during the weekend?
Unfortunately, you cannot. Our warehouse is opened Monday to Friday from 8:30 am to 5:00 pm.
How can I get in-store?
To get to a store, find the closest one here. A map will appear to help you get there.
Where is your warehouse?
Our warehouse is located right behind our Blainville store.
To get to our warehouse via highway 15 North:
- Take exit 25 (Blainville/de la Seigneurie)
- Turn right on de la Seigneurie Boulevard
- Then, take left on Michèle-Bohec Boulevard
- Our address is 1200 Michele-Bohec Boulevard (right next to La Petite Bretonne)
To get to our warehouse via highway 15 South:
- Take exit 28 (Mirabel/Ch. Notre-Dame/Blainville/Boul. Michèle-Bohec)
- Turn left on de Versailles Boulevard
- Turn left on Notre-Dame Rd
- Then, take a right on Michèle-Bohec Boulevard
- Our address is 1200 Michèle-Bohec Boulevard (right after La Petite Bretonne)
When my order is ready, how much time do I have to pick it up?
When your order arrives in store, you have 7 days to come and pick it up otherwise it could be sold to another customer, thus creating delays when we order it again for you.
Do I absolutely have to pick up my order within a certain period of time even if my project is not completed?
No, you don’t. By making a deposit, you do not have to hurry to pick up the order right away. The deposit allows us to keep your order as well as the price that was valid on the day you made the purchase.
Can you provide installation?
We sell the products, but unfortunately, we do not offer installation services. We do not take responsibility either for any issue that could have been caused during the installation or the handling.
Do you offer custom manufacturing?
We do not, but our inventory is large and diversified so you undoubtedly find something to fit your needs.
I have a comment to make about my store experience. Who can I talk to?
You may contact us via our online contact form. Please note that all emails are important to us and are read carefully. We reply within one business day, whether your comment is positive or negative.
What information should I have prior to shopping at Bath Depot?
First and foremost, you need all of the exact dimensions. For instance, regarding the bathroom, you need the available room for the toilet, vanity, shower, and bathtub. As for the kitchen, you need to know the exact dimensions to the available space for the kitchen cabinets and sink(s). You also need to know the exact location of the window(s) and appliances as well as their dimensions.
Then, keep in mind your favourite style. Are you more of a modern or classic person?
Also, what colour gets your eye and what finish do you prefer?
Do like chrome or brushed nickel better?
Do you prefer a glossy or matte finish?
By having answers to those questions, your shopping will be easier and faster, offering you an amazing shopping experience!
What information should I have prior to shopping at Bath Depot?
Our merchandise mostly comes from China. However, we have all the replacement parts and other useful tools at our warehouse in Blainville.
Why are some items not available for home delivery?
Some furniture or kits are pre-assembled and/or are very heavy. Therefore, a team of professionals is required to move those safely.
What are the products’ warranties?
Warranty varies depending on the brand (Kebo, Kioo, Bato, Nadoli, Kuizen, Viva) and is available in the box upon purchasing the items.
What is the difference between all the vanity tops materials?
- Porcelain: More fragile, but very easy to clean
- Polymarble: Stronger, but cannot be cleaned with an abrasive or corrosive product
- Granite: Requires less maintenance, nonuniform colour (natural stone colour)
- Quartz: Requires more maintenance, but offers a uniform colour
- Marble: Requires less maintenance, nonuniform but timeless colour
Do vanity tops come in different colours?
Our porcelain and polymarble vanity tops only come in white. However, our marble, granite, quartz and tempered glass tops come in a variety of colours.
How do I properly maintain chrome, glass, and acrylic?
We advise you to use a soft soap with water. Furthermore, we offer a variety of products for these materials, such as GM-R1 and GM-R6.
Can the grant for low water consumption toilets (Watersense) be applied to your toilets?
All of our 6L or less toilets are eligible to the refund offered by municipalities because they are Watersense certified.
Do you have all the products in stock in store?
Our best-seller faucets, accessories, and toilets are usually available in store. Unless there is a stock shortage, all other products are available at the warehouse, ready to be picked up or delivered in store.
Why isn’t a product in-store sometimes?
Although our showrooms are quite large, there isn’t enough room to fit our entire inventory in-store, so we only keep our best-sellers on the floor.
Do the prices online include taxes and promotions?
Prices on our website do not include taxes. However, discounts are already applied.
What payment methods do you accept?
In store, we accept Interac, Mastercard, Visa, American Express, Bath Depot gift cards and financing (Firestone).
Online, we accept Visa, Mastercard, American Express, and PayPal.
May I pay over the phone?
Over the phone, we only accept 50% deposits of up to $500.
How can I be sure my order has been received?
In store: According to your preference, your sales representative will give you a paper or electronic proof of purchase.
Online: You will receive a proof of purchase at the email address you provided.
By phone: You will receive a proof of purchase or a reference number at the email address you provided.
How long will it take for my order to be processed?
We act quickly and process the online orders in one business day. Take note holidays may cause additional delays.
What are the delivery deadlines?
In the Greater Montreal area, deliveries are done within a 72-hour period, excluding Sundays and Mondays.
In the Saguenay area, deliveries are done on Wednesdays and Fridays.
In the Trois-Rivieres area, deliveries are done on Tuesdays, Wednesdays, and Thursdays.
For the rest of Quebec, deliveries are done at least once a week.
In the Ottawa area, deliveries are done every Saturday.
Within the GTA and the rest of Ontario, deliveries are done on a weekly basis, by appointment.
What is your policy in regards to return and exchange?
Refunds are done within the 7 days following the date of purchase, as long as the box is still in its original condition.
Exchanges or credit notes can be done within 30 days following the date of purchase, as long as the box is still in its original condition.
Clearance items and parts are final sales and therefore, cannot be refunded.
Go to our “Returns and Exchanges” section for more details.
How can I cancel my order?
If you made your purchase in-store, you simply need to go back there and we will proceed with the cancellation.
If you made your purchase online, you simply need to contact us via our online contact form, or you can reply to the second confirmation message following your order.
How can I return an item bought online?
Refunds are made within 7 days following the date of purchase, as long as the box is still in its original condition. You may return an item by coming in-store. The reimbursement will be processed in the hours following the return, you will then receive a confirmation email.
Can I have someone pick-up my order for me in-store
Yes, you will need to download and complete the attached form and have it presented at pick-up.
How long will my merchandise be kept in-store for pick-up
We will keep your order in-store for 7 days following reception. If you require additional time to collect your order, please contact the store to make arrangements.