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Return and exchange


When was Bath Depot founded?

Bath Depot made its way through Quebec and Ontario in 2008. The founders, the Nadeau brothers (Marc, François, Guy and Gilles) started in the plumbing retail industry 20 years ago.

Do you have a catalog?

Our catalog is our website which is very complete. You will find all of our selection as well as much more information.

Is the store policy the same online?

Indeed, it is. Whether you’re in store or in the comfort of your home, policy is the same.

Do you offer competitive prices?

We do. Since we deal directly with the manufacturer, there is no third party to pay, thus explaining our low prices.

Do you have gift cards?

We do. You may get some Bath Depot gift cards in one of our stores.

What are your opening hours?

Go to our “Find a store” section to know all about the store that’s closest to your home.

May I pick up an order at the warehouse during the weekend?

Unfortunately, you cannot. Our warehouse is opened Monday to Friday from 8:30am to 5pm (closed between 12:30pm and 1:10pm)

How can I get in store?

To get to a store, find the one that is closest to your home here. A map will be shown to help you get there.

To get to our warehouse by highway 15 North:

  • Take exit 25 (De la Seigneurie) Turn right on De la Seigneurie Boulevard
  • hen, take a left on Michel-Bohec Boulevard
  • Our address is 1200 Michele-Bohec, right next to La Petite Bretonne
To get to our warehouse by highway 15 South:
  • Take exit 28 (Notre Dame / Mirabel Outlets)
  • Turn left on De Versailles Boulevard Turn left on Notre-Dame
  • Then, take a right on Michele-Bohec
  • Our address is 1200 Michele-Bohec, right after La Petite Bretonne

When my order is ready, how much time do I have to pick it up?

When your order arrives in store, you have 5 days to come and pick it up otherwise it could be sold to another customer, thus creating delays when we order it again for you.

Do I absolutely have to pick up my order within a certain period of time even if my project is not completed?

No, you don’t. By making a deposit, you do not have to hurry to pick up the order automatically. The deposit allows us to keep your order and maintain the price from when the order was made.

Can you install?

We only have the products. We do not install and take no responsibility for all issues caused by the installation or handling.

Do you offer custom manufacturing?

We do not, but our inventory is large and diversified so you undoubtedly find something to fit your needs.

I have a comment to make about my store experience. Who can I talk to ?

You may contact us via our online contact form. Please note that all emails are important to us and are read carefully. We reply within one business day, whether your comment is positive or negative.

What information should I have prior to shopping at Bath Depot?

First and foremost, you need all of the exact dimensions. For instance, regarding the bathroom, you need: the available room for the toilet, vanity, shower and bathtub. As for the kitchen, you need to know the exact dimensions to the available space for the kitchen cabinets and sink(s). You also need to know the exact location of the window(s) and appliances as well as their dimensions.

Then, keep in mind your favourite style. Are you more of a modern, classic, rustic or luxurious person?

Also, what colour gets your eye and what finish do you prefer?

Do like chrome or brushed nickel better?

Do you prefer a glossy or matte finish?

By having answers to those questions, your shopping will be easier and faster, offering you an amazing shopping experience!


Where are the products manufactured?

Our merchandise mostly comes from China. However, we have all the replacement parts and other useful tools at our warehouse in Blainville.

Why are some items not available for home delivery?

Some furniture or kits are pre-assembled and/or are very heavy. Therefore, a team of professionals is required to move those safely.

What are the products’ warranties?

Warranties depend on the brand (Kebo, Kioo, Bato, Nadoli, Kuizen, Viva) and are available in the boxes upon purchasing the items.

What is the difference between all the vanity tops materials?

  • Porcelain: More fragile, but very easy to clean
  • Polymarble: Stronger, but cannot be cleaned with an abrasive or corrosive product
  • Granite: Requires less maintenance, nonuniform colour (natural stone colour)
  • Quartz: Requires more maintenance, but offers a uniform colour
  • Marble: Requires less maintenance, nonuniform but timeless colour

Do vanity tops come in different colours?

Our porcelain and polymarble vanity tops only come in white. However, our marble, granite, quartz and tempered glass tops come in many different colours.

How do I properly maintain chrome, glass and acrylic?

We advise you to use a soft soap. Furthermore, we offer a variety of products for these materials, such as GM-R1 and GM-R6.

Are your toilets equipped with an insulated tank?

All of our toilets consuming 6L or less are eligible to the grant offered by municipalities because they are Watersense certified.

Can the grant for low water consumption toilets (Watersense) be applied to your toilets?

All of our toilets consuming 6L or less are eligible to the grant offered by municipalities because they are Watersense certified.


Do you have all the products in stock in store?

The best-seller faucets, accessories and toilets are usually available in store. Unless there is a stock shortage, all other products are available at the warehouse, ready to be picked up or delivered in store.

Why isn’t a product in store sometimes?

Although our showrooms are quite large, there isn’t enough room to fit our entire inventory in store. Therefore, we only have our best sellers available.


Do the prices online include taxes and promotions?

Prices on our website do not include taxes. However, discounts are already applied.

What payment methods do you accept?

In store, we accept Interac, Mastercard, Visa, Amex, Bath Depot gift cards and financing (Firestone).

Online, we accept Visa, Mastercard, Amex and PayPal.

May I pay by phone?

Over the phone, we only accept 10% deposit up to $500.

How can I be sure my order has been received?

In store: Your sales representative will give you a paper or electronic proof of purchase according to your preference.

Online: You will receive a proof of purchase at the email address you provided.

By phone: You will receive a proof of purchase or a reference number at the email address you provided.

How long will it take for my order to be processed?

We act quickly and process the online orders in one business day. Take note holidays may cause delays.

What are the delivery deadlines?

For the Greater Montreal area, deliveries are made within 72h, excluding Sundays and Mondays.

For the Saguenay area, deliveries are made on Wednesdays and Fridays.

For the Trois-Rivieres area, deliveries are made on Tuesdays, Wednesdays and Thursdays.

For the rest of Quebec, deliveries are made at least once a week.

As for the Ottawa area, deliveries are made every Saturday.

For GTA and Ontario, deliveries are made weekly.

What is your policy in regards to return and exchange?

Refunds are made within 7 days following the date of purchase, as long as the box is still in its original condition.

Exchanges or credit notes can be made within 30 days following the date of purchase, as long as the box is still in its original condition.

Items on clearance as well as part are all final sales and cannot be refund.

Go to our “Returns and exchanges” section to know all details.

How can I cancel my order?

If you made your purchase in store, you only need to go back to go on with the cancellation.

If you made your purchase online, you only need to contact us via our online contact form or reply to the second confirmation message sent to you following the order process.

How can I return an item bought online?

Refunds are made within 7 days following the date of purchase, as long as the box is still in its original condition. You may return an item by coming in store. The reimbursement will be made in the hours following the return, and then an email will be sent to you to confirm it all.