ALL OF OUR STORES ARE NOW OPEN! Click here for more info >

DELIVERY & PICKUP OPTIONS

Take note our shipping and pickup options have been modified due to the current COVID-19 situation and to make sure hygiene and social distancing measures are respected at all times. Rest assured we will do everything we can to make sure you get your order as quickly as possible, but we ask for your collaboration and patience should any extra delays should occur during these challenging times.

CONTACT-FREE HOME DELIVERY

We ship orders on a daily basis from our Distribution Center, Monday through Friday.
Smaller items: Your order will be shipped via FedEx or Canada Post. Delays vary based on location, usually between 2 and 7 business days. A tracking number will be provided for every order.
Larger items: All orders containing one or more oversized, heavy or fragile item will be shipped with one of our specialized transport company. These include large pre-assembled vanities, bathtubs, showers, medicine cabinets, etc. Delays vary, usually between 5 and 14 days in Quebec and between 5 and 21 days for all other canadian provinces. The transport company will call you to set up a a delivery date and a time window, whenever possible.


CONTACT-FREE PICKUP BY APPOINTMENT
AVAILABLE FOR SELECT STORES ONLY

You can now choose to pickup your order with our new curbside or store-front outdoor contact-free pickup. This service is only offered in selected stores and is only available by appointment. When placing your order, select "FREE Store Pickup" and you will then see the complete list of our stores. Stores offering the contact-free pickup with appointment are identified with two asterisks before their name (**). Once your order is placed, we will contact you to schedule an apointment. Take note there will be no contact with our staff; that means you will need to be able to put the merchandise in your car without our usual help. No after-sale service, transactions or shopping allowed.

CONTACT-FREE PICKUP BY APPOINTMENT
NOW AVAILABLE AT ALL LOCATIONS

You can now pickup your order by choosing our new curbside contact-free pickup option with appointment at any of our locations. When placing your order, select "FREE Store Pickup" and select your desired store in the list. Once your items have been received at the desired location, a store representative will contact you to schedule an appointment for your pickup.

Take note there will be no contact with our staff: this means you will need to be able to put the merchandise in your car without our usual help. No after-sale service, transaction or shopping will be allowed if the pickup is done at a store that hasn't yet reopened to the public.


CONTACT-FREE ORDER PICKUP
AT OUR WAREHOUSE IN BLAINVILLE


You can pick up your items directly at our Distribution Center located at 1200 Michele-Bohec Boulevard in Blainville, QC (door A). Our operating hours are Monday to Friday, 8am to 4pm. You will need to bring a printed copy of your order, paid in full. When placing your order online, select "FREE Store Pickup" then choose "DISTRIBUTION CENTER - BLAINVILLE" in the list. 


IN-STORE PICKUP
FOR PICKUP WHEN STORES REOPEN

Our stores are temporarily closed until May 4, 2020 (or later, depending on our Government's guidelines). You can still choose to pickup your order for free at any of our stores, but take note your order will only be available once our stores reopen and that our regular operations resume. Most of our products can be sent out to the store of your choice free of charge (excluding some heavy and/or oversized items). We will contact you as soon as your items are ready to pickup. Take note your order must be picked up within 7 days at the designated store; after this, the merchandise will be shipped back to our Distribution Center in Blainville, QC.


CUSTOMER SERVICE

You have a question or would like to know the status of your order?
We're here to help Monday through Friday, from 8AM to 5PM, except statutory holidays.

Due to the current situation, we are currently receiving a higher level of emails and phone calls. Rest assured we will answer every request, but we ask for your collaboration and patience since delays may be longer than usual since we are operating with a reduced staff.

By email: [email protected]
By phone: (450) 433-6495 


CUSTOMER SERVICE

You have a question or would like to know the status of your order?
We're here to help Monday through Friday, from 8AM to 5PM, except statutory holidays.

Due to the current situation, we are currently receiving a higher level of emails and phone calls. Rest assured we will answer every request, but we ask for your collaboration and patience since delays may be longer than usual since we are operating with a reduced staff.


Give us a call at
(450) 433-6495

Send us an email at
[email protected]

Chat with us online
(when available)

1200 Michèle-Bohec Blvd
Blainville, QC J7C 5S4